PrestaShop Support

Personalized Support for Your Online Business

No matter how extensive your PrestaShop needs are, our support packages allow you to assign us a wide range of tasks — from ongoing technical maintenance, to optimization consultations, to creating custom modules or coding and implementing a new design. The only limits are your imagination, plans, and e-commerce needs. We work transparently — each task must be assigned to us via our Client Panel for us to complete it. Tasks can include:

• Resolving malfunctions, errors, or glitches in your PrestaShop store;
• Implementing fixes or enhancements to existing store features;
• Installing and configuring ready-made modules;
• Creating and configuring new, custom PrestaShop modules for your business;
• Optimizing your design or implementing a completely new design based on our or your own project;
• Integrating with wholesalers, inventory/accounting systems, BaseLinker, or other systems;
• Updating the PrestaShop system;
• Optimizing specific metrics, such as load time or bounce rate, for individual pages or the entire store.

Of course, this is just a part of what we can accomplish together. Our capabilities are virtually limitless. If you’re unsure how to define your task for us, you can rely on our consultations and professional advice. Depending on your development plans and the scope of work, you can choose a convenient billing method.

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Service Pricing

We can bill support for your online store hourly or through monthly packages, depending on your needs and the scope of planned work. We understand that despite positive reviews of our company, you may not be entirely certain about your choice of partner. Therefore, you can test our cooperation freely through hourly billing initially, and later transition to a more cost-effective package. Everything operates under a single agreement, with no need for additional formalities. The choice is yours.

* Work outside the designated hours is possible as part of an individual offer.
** For the premium subscription, unused hours expire after 60 days.
*** The listed amounts are net prices.

Note: When choosing a subscription, you can cancel it at any time. You can also change your package freely under one agreement, depending on your needs.

Dedicated PrestaShop Support for Demanding Customers

Our e-commerce support services include fixing possible issues, addressing technical shortcomings, as well as expanding functionality, enhancing security, and analyzing your store’s performance. We ensure the best user experience for your customers, leaving them fully satisfied with their shopping experience.

Managing Your Online Store

We will update your PrestaShop system to the latest version (without the risk of errors), standard and custom plugins, update content, and enhance your system. We’ll ensure that everything operates flawlessly every day.

Ensuring Security

We continuously monitor your store’s security, identify vulnerabilities, and implement additional protections. Additionally, we perform regular and comprehensive backups.

Handling Problems

If your store crashes, we’ll act swiftly to restore it. We’ll identify the issue and resolve it, addressing all errors that may arise during store management, optimizing daily processes, and ensuring proper database management.

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Technical PrestaShop Assistance – What’s Included?

Your online store is not just about managing orders, adding products, and handling daily matters. It’s also about ensuring the entire system operates correctly. With our technical support service for your store, we guarantee this. You won’t have to worry about your store’s functionality, even when you’re away from your computer, asleep, or on a business trip. This service includes a range of tasks and benefits, such as:

• Protection against threats. Preventing issues is better than addressing their effects. If any issues arise, we’ll ensure your store’s security. We will implement solutions to protect your store from hacking attacks and safeguard sensitive data for you and your customers.
• Store maintenance, even on weekends. You don’t need to monitor your store’s performance 24/7. We’ll take care of it, including during weekends. Planning a weekend promotion? Rest assured that no malfunction will disrupt it.
• Server support. If you’re running a serious online business, you likely use a dedicated server. We’ll configure it for optimal performance and ensure its environment is stable and reliable.
• Continuous operation. Even if your store encounters issues, we’ll ensure your customers remain unaware. Problems won’t affect its operation or the acceptance of new orders. Additionally, through continuous monitoring, we’ll strive to keep your store running without interruptions.

Comprehensive PrestaShop Support

Our service includes every aspect of running or building a store that you might struggle with or lack time for. Our team consists of specialists in all areas of e-commerce. Whether the task involves a programmer, graphic designer, copywriter, or SEO specialist, we’ll handle it efficiently.

Expanding Your Store

We’ll consistently grow your online store in any direction you desire. Whether you need banners for ad campaigns, SEO optimization, descriptions for new products, or plugins for additional functionality, we’ve got you covered.

PrestaShop Backup Assistance

All files and your store’s database should be regularly backed up to an external server. We ensure this happens and provide you with full, unrestricted access to these backups. Even if you accidentally delete a product, we can restore it. Facing a major database failure? We’ll handle that too.

e-Commerce System Updates – PrestaShop Help with New Software Versions

Both PrestaShop and the plugins installed within it require regular updates. We ensure these updates are implemented correctly without negatively affecting your store’s appearance or functionality. After each update, we thoroughly check your store to ensure everything operates smoothly.

Performance Reports

If you lack the time to track statistics and charts, we’ll handle it for you. We’ll monitor your users, understand how they navigate your store, and identify what attracts or deters them. This will help you make informed decisions to increase profitability.

Helpdesk

Have any issues related to PrestaShop? Wondering if a specific action is possible? Facing a problem with a custom plugin? Ask us, and we’ll prioritize your query, providing clear answers to all your concerns.

Executing Assigned Tasks

1. Defining the scope of work. Together, we determine what needs to be done in your online store, including a detailed task description and expected results. Once approved, we start the implementation.
2. Working in a secure environment. We develop all solutions locally in a secure environment. Only after testing and your approval do we implement them on the production server.
3. Self-verification. We thoroughly test and refine what we’ve created before deploying it to the test server.
4. Deployment to the test server. Testing solutions in a functional environment ensures quality. At this stage, we also involve our specialists for additional testing.
5. Presenting the results. We provide you with a detailed report, the completed task, and any relevant information. Feel free to ask questions or make comments if something doesn’t meet your expectations.
6. Final deployment. Upon approval, we deploy the solution to the production server at an agreed time, making it live.

How Does Collaboration Work?

If you choose us to manage your online store, you’ll sign an SLA (Service Level Agreement) with us. This agreement governs the scope of work and protects you if you’re not satisfied with our services. We’ll clearly outline what we’ll do, how quickly, and at what cost. What services are included in the agreement?

• Reporting errors and issues in your store, which can be done via email or our dedicated Client Panel.
• Access to specialists who will comprehensively address your issues and answer all your questions, regardless of which aspect of your online store they pertain to.
• Consultation opportunities. In scheduled meetings, we’ll explain how to maintain system reliability and optimize it for better results. We know how PrestaShop works and how to ensure it meets your expectations.
• Creating custom modules. Every business is unique and requires a tailored approach. Whether you need a specific module for your store, we’ll analyze your needs and propose a solution designed specifically for you.

PrestaShop support with us isn’t just about fixing issues. It also includes a range of enhancements, consultations, and custom implementations. Our collaboration is based on communication, ensuring your full satisfaction. Should any problems arise, we guarantee a quick response, implement temporary fixes, and proceed to permanent solutions. If you wish to expand your store, we’ll help you move in exactly the direction you envision.